August 2004

Welcome to Travis Credit Union

Thank you for becoming a member of Travis Credit Union and opening a business account with us. By signing the business account application/signature card and depositing money in an account, you and the Credit Union agree to the applicable terms and conditions contained within this agreement and disclosure, any accompanying disclosures and amendments thereto. All fees and charges which apply to your account(s) are disclosed in the Credit Union’s Business Account Schedule of Fees and Charges, which is provided with this agreement.

The following terms and conditions governing your accounts constitute a mutually protective service agreement between you and Travis Credit Union. This agreement and disclosure supplements the terms and conditions in other disclosures, which are included for reference. Please keep these documents together for your records.  All transactions covered by this agreement are also subject to the terms and conditions of your individual account agreements with us.

You will receive an Initial Account Disclosure which explains specific account terms and conditions such as required deposit amount, dividend rate and Annual Percentage Yield (APY) and includes information about rates and how such rates are determined. Keep this agreement, the Business Account Schedule of Fees and Charges, Initial Account Disclosures and other specific disclosures with your permanent documents. You will receive periodic statements which will provide you with the status of your accounts. The words “you,” “your” and “yours” mean each and all of those who sign an account signature card or you, the Member, as applicable. The words “we,” “us,”  “our” and "Credit Union" mean Travis Credit Union. 

The person, business, organization, association, sole proprietorship, corporation or partnership in whose name the account is held (the Member) and the authorized signers on the account signature card agree to conform to the bylaws of the Credit Union and agree to the terms, conditions and fee schedules established by the Credit Union from time to time for any accounts established by the Member. 

BUSINESS ENTITIES

Sole Proprietorship Accounts

The Credit Union classifies all sole proprietorship accounts as either individual or joint accounts. All joint accounts are classified as Joint Tenancy with Right of Survivorship.

A joint sole proprietorship account is in the names of two married individuals who have undivided ownership with the right of survivorship. Should any joint account owner die, the other account owner will automatically own all monies in the account, which will not be subject to the terms of a will or probate proceeding on the estate of the deceased. If any joint account owner dies, the Credit Union should be promptly notified in writing.

Any one of the joint account owners has the power to act in all matters relating to the account, such as deposits, withdrawals and pledge of account as security on a loan. However, no joint owner of an account may vote, obtain loans individually, or hold office unless they are a member in their own right.

If you are a sole proprietor, you agree upon your death that your estate shall release and indemnify the Credit Union for any payment made at the direction of an authorized signer on your account, provided the Credit Union has not received written notice of your death.

If you are doing business under an assumed name, you represent and agree that you have properly filed all assumed name certificates or other documents required by California state law. You agree to give the Credit Union advance written notice of any change in your form of ownership.

To establish a sole proprietorship account, the Credit Union may require copies of the following documents as applicable: (1) a Fictitious Name Certificate or Statement, (2) a certificate of Assumed Name and (3) a Business License.*

*If opening a joint account, proof of marriage is required.

Partnership Accounts

A partnership is an association of two or more persons who are co-owners of a business for profit. A partnership may exist under a written or oral agreement or through an implied agreement. Partnerships are more stringent business organizations than sole proprietorships and each partner can be held liable for the partnership debt in the event of default. 

Each partner must be within the field of membership, though a partnership does not have voting rights in the Credit Union. Any partner who wishes to vote must establish an individual membership in the Credit Union.

If you are a partnership, including a limited partnership, limited liability partnership (LLP) or joint venture, you agree that the account is payable only to or on the order of the partnership, LLP or joint venture and not to any individual partner. However, a partner may be a payee on a check or other item drawn on the account. On any transactions involving the account, the Credit Union may act upon the instructions of the person(s) authorized in the certificates or resolutions to act on behalf of the partnership, LLP or joint venture. You agree to give the Credit Union advance written notice of any change in your form of ownership.

To establish a partnership account, the Credit Union may require copies of the following documents as applicable: (1) a Partnership Agreement (if there is no agreement, a written statement to that effect signed by all the partners), (2) a Fictitious Name Certificate or Statement, (3) a certificate of Assumed Name, (4) a Business License, (5) a Limited Partnership Agreement filed with the state of California and (6) a Limited Partnerships Certification of partnership information filed with the state of California* and (7) LLP registration form filed with the state of California.**

*A limited partnership must include “limited partnership” or “LP” in the legal name.

**A limited liability partnership must include “LLP” in the account title.

Corporate Accounts

A corporation is a legal entity entirely separate from its shareholders or officers. The corporation's board must authorize the establishment of an account and designate the officers authorized to sign on behalf of the corporation. A corporate resolution which names the duly authorized signatories for the corporation must accompany any Application for Membership and Account Agreement which is submitted on behalf of a corporation.  Generally documents executed by the officers, in their capacity as officers, only obligates the corporation and do not obligate the shareholders or the officers individually, even if the officer is the sole owner of the corporation.

Each shareholder must be within the field of membership, though a corporation does not have voting rights in the Credit Union. Any shareholder, director or officer of the corporation who wishes to vote must establish an individual membership in the Credit Union.

If you are a corporation or limited liability company (LLC), you agree that the account is payable only to or on the order of the corporation or LLC and not, except as they may be a payee on a check or other item drawn on the account, to any individual director, shareholder or member thereof. 

You further represent that all resolutions delivered to the Credit Union in connection with the account are true, accurate and complete and will be kept up-to-date and may be conclusively relied upon. On any transaction involving the account, the Credit Union may act upon the instructions of the person(s) authorized in the resolutions to act on behalf of the corporation or LLC. You agree to give the Credit Union advance written notice of any change in your form of ownership. You also agree that the Credit Union is not obligated to cash checks payable to you or to accept "less cash" deposits.

To establish a corporate account, the Credit Union may require copies of the following documents as applicable: (1) Articles of Incorporation and (2) Corporate resolutions.

To establish a limited liability company account, the Credit Union may require copies of the following documents as applicable: (1) Articles of Organization, (2) Operating Agreement, (3) a Fictitious Name Certificate or Statement, (4) a certificate of Assumed Name or (5) a Business License.*

*Limited Liability Companies must include LLC in the account title.

Non-personal Accounts and Unincorporated Association Accounts

Such an account is usually issued in the name of a club or league. We reserve the right to require the governing body of the club or league to give us a separate authorization telling us who is authorized to act on its behalf. We will honor such an authorization until we receive written notice of a change in authorization from the governing body. The signers on this account represent that they are authorized to enter into this agreement to open the account.

Each member of the association must be within the field of membership, though signers on these accounts do not have voting rights in the Credit Union. Any member of the association who wishes to vote must establish an individual membership in the Credit Union.

You agree that the account is payable only to or on the order of the association and not, except as they may be a payee on a check or other item drawn on the account, to any member thereof. You further represent that the association has taken all action and that all documentation delivered to the Credit Union is true, accurate and complete and will be kept up-to-date and may be conclusively relied upon by the Credit Union. On any transaction involving the account, the Credit Union may act upon the instructions of the person(s) authorized in the documentation to act on behalf of the association.  You agree to give us advance written notice of any change in your authorization. You also agree that the Credit Union is not obligated to cash checks payable to you or to accept "less cash" deposits.

Authorized Signers

The Credit Union may rely upon any signature on the business account application or signature card (an “authorized signer”) in the payment of funds and in all other transactions and instructions in connection with an account. Payment to any one of the authorized signers shall be valid and shall discharge the Credit Union from any further liability for such payment. All members agree to sign a new business account application upon request. The member may add, remove or change the status of authorized signers after compliance with applicable Credit Union procedures and upon presentation of the appropriate form required by the Credit Union. Such action must be executed in writing by the member and shall not effect transactions made within 2 business days of receipt of notice by the Credit Union. If an authorized signer is deleted from the account, any checks in the signer’s possession that are presented for payment may be honored by the Credit Union. Accordingly, the member shall be solely responsible for recovering any checks in the possession of the signer whose name is deleted from the account signature card.

The Credit Union does not accept accounts which require the signature of more than one authorized signer on checks or withdrawals or other instructions. Each joint account owner shall have equal access to the account.

The use of a Personal Identification Number (PIN) or other authorized device by which funds in the account may be accessed by you, such as by ATM Card, VISA Check Card with ATM access, audio response service, or Internet banking service, shall have the same force and effect as your signature. If you authorize us to issue a duplicate ATM Card or VISA Check Card to someone, or if you give your Card or PIN to another person, you are authorizing that person to withdraw funds and perform other transactions on your accounts covered by this agreement, regardless of any limits to which you and the authorized user have agreed. Furthermore, you understand that you will be legally responsible for any transaction that person initiates. This rule also applies to any other electronically initiated transfers of funds service that may become available in the future.

We have no duty or agreement to monitor or ensure that the acts of the authorized signers are for your benefit. You agree that the Credit Union may honor and charge against your account any items signed (electronically or otherwise), drawn, accepted, endorsed or authorized by an authorized signer without inquiry as to the circumstances of issue or disposition of the proceeds and regardless of to whom such items are payable or endorsed.

You understand that the terms of this agreement apply to any authorized signer and you agree that you are responsible for any transactions involving your account that are performed by an authorized signer.

Facsimile Signatures

If you authorize the Credit Union to honor a facsimile signature, you agree that you shall have the sole responsibility for maintaining security of any such facsimile signature or device and you shall bear the entire risk of unauthorized use thereof whether or not you are negligent.

You agree that a facsimile signature that we have been authorized to honor or that you have used, will not be considered a forgery, unauthorized signature or endorsement, whether or not you have been negligent.

You also agree that we may charge you for all checks, drafts, or other orders for the payment of money that are drawn on us, regardless of by whom or by what means the facsimile signature(s) have been affixed, so long as they resemble the facsimile signature filed with us and contain the required number of signatures for this purpose.

You further agree to indemnify and hold the Credit Union harmless from and against any and all loss, costs, damage, liability or expense, including attorneys' fees, that we may suffer or incur as a result of the unlawful or unauthorized use of any facsimile signature.

MEMBERSHIP REQUIREMENTS

Travis Credit Union is a not-for-profit, full-service, cooperative financial institution owned and directed by its members. It is chartered and regulated by the California Department of Financial Institutions and is insured by the National Credit Union Administration, an agency of the federal government.

Membership is open to current active duty and retired military and civilian personnel stationed at Travis Air Force Base and their immediate and extended family members, as well as selected employee groups in Merced and Solano Counties. Family members include parents, grandparents, children, grandchildren, brothers, sisters, aunts and uncles of eligible members. Membership is also open to everyone who lives, works, attends school or worships in Solano, Merced, Napa, Contra Costa, Yolo, Sacramento, Placer, San Joaquin ,Stanislaus, Colusa, Sonoma and Alameda Counties, California.

If you are unsure about your eligibility or if you have additional questions, please call us at (707) 449-4000 or
(800) 877-8328.

You must maintain a minimum of one $5 share investment in the Credit Union to retain your active membership. If for any reason your share investment drops below $5, you may be denied other membership services, such as a line-of-credit or other loan advances.

Any member whose share account falls below the required minimum share balance and who has no outstanding loan balance may be transferred to an inactive member status. Such members, even if initially qualified to vote, shall have no voting rights and no right to notice of members’ meetings. Such inactive members shall not count as members for determining quorums or required votes and need not be sent annual reports or financial statements except upon request.  When an inactive member increases his or her share balance to the required minimum share balance or borrows from the Credit Union, he or she shall cease to be an inactive member.

Identification

To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account. When you open an account we will ask for your name, address, date of birth and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.

Account Verification Through a Consumer Bureau

We will verify your application for membership through an account verification service and reserve the right to deny any application based on the results of negative information received through this service. If we deny your application, we will provide you with the name, address and telephone number of the account verification service that provided us with the information and any other information as required by applicable law.

Suspension and Denial of Services and Expulsion

The Credit Union reserves the right to suspend or deny services and may restrict access to Credit Union premises if: (1) you cause a loss to the Credit Union, (2) you habitually mishandle your account(s), (3) you are abusive or threatening toward Credit Union employees or members, (4) you deface, destroy or attempt to deface or destroy Credit Union property, (5) you have been convicted of a criminal offense, (6) you fail to carry out your contracts, agreements or obligations with the Credit Union or (7) you refuse to comply with the provisions of the California Credit Union Law or the Credit Union's bylaws.

You warrant and agree that you will not use Credit Union accounts or services, included but not limited to loans, to make or facilitate any illegal transactions as determined by applicable law; and that any such use, including any such authorized use, will constitute an event of default under this agreement. You agree that the Credit Union will not have any liability, responsibility or culpability whatsoever for any such use by you or any authorized user. You further agree to indemnify and hold the Credit Union harmless from any lawsuits, liability, damages or adverse action of any kind that results directly or indirectly from such illegal use. In addition, you authorize us to debit from your account without prior notice any costs, losses or expenses incurred by us as a result of your failure to comply with the terms of this agreement.

In addition you agree that we may terminate this agreement and any other service described herein at any time upon written notice.

You can terminate any of the services provided for in this agreement by notifying us in writing. If you ask us to terminate your account or the use of any service, you will remain liable for subsequent transactions performed to your account by you or any other parties authorized by you. Termination of this agreement will not effect your rights and responsibilities for transactions initiated before termination.

Pledges of Shares

You acknowledge and agree that you are pledging all or any part of the shares or funds in any accounts as collateral security for a loan or loans with the Credit Union. We reserve the right to exercise this pledge of shares or funds for liabilities owed to us against any account held by you individually or jointly with any other person(s) to the fullest extent permitted by law.

Federal Insurance - National Credit Union Administration (NCUA)

Generally, your accounts at the Credit Union are insured in the aggregate to $100,000 by the NCUA, a U.S. government agency. If you have questions about the protection on your accounts or the coverage, a NCUA brochure, which explains insurance coverage, is available at any branch office or by calling (707) 449-4000 or (800) 877-8328.

SUMMARY OF ACCOUNT TERMS AND CONDITIONS

The following is a summary of the terms and conditions on all accounts. Your accounts are governed by rules and regulations under federal law, California state law and bylaws of the Credit Union.

 Change in Terms

The Credit Union reserves the right to change the terms and conditions of your account(s) and this Disclosure at any time, including the Business Account Schedule of Fees and Charges.    We will notify you of any changes to such terms and condition as required by applicable law.

Early Closure of Account

If you close your account within 90 days of opening the account, you will be charged an account closure fee. Please refer to the Business Account Schedule of Fees and Charges.

Your Earnings

Our dividend rates are set by the Board of Directors, taking into consideration the cost of funds to the Credit Union and the current market place and can change at any time. Dividends are only paid out of current income and available earnings after required transfers to reserves are made.

Dividends begin to accrue on the business day you make a deposit regardless of whether the deposit is cash or non-cash, but do not accrue on the date of withdrawal for the amount of the withdrawal.  Dividends are credited to your account(s) on a monthly basis on the first day of each month following the end of the dividend period.  Please refer to the Initial Account Disclosures for comprehensive information including current rates, method of computation, Certificate Account rates and Annual Percentage Yield (APY) for all share accounts.

Monthly Transaction Activity

Business transactions should only be processed through the business checking account. If the share account or a money market account is also used for processing transactions, the business Checking Monthly Transaction Activity Allowance detailed in the Business Checking Account Disclosure will apply to the aggregate of transactions processed through all accounts in calculating per item charges in excess of transaction allowance.

Deposits and Withdrawals

Deposits can be made by direct deposit, automatic payroll deduction, automatic transfer, Travis Credit Union Call-24 Phone Banking, in person, by telephone or by mail. Telephone withdrawals will be made only by transfer into your Business Share Account, Business Checking Account or by Credit Union check payable to your business and mailed to your address on record.  Preauthorized transfers to make regular loan payments are also possible and encouraged.

Processing of Negotiable Items

All items accepted for deposit will be handled by the Credit Union as agent for the member(s) and are subject to charge back or refund if final payment is not received in a form acceptable to the Credit Union. If a claim is made that an item has been altered, has bore a forged or unauthorized endorsement or was otherwise un- payable after final payment has been made, the Credit Union may   withhold the amount in question from your account until final determination of such claim is made.

The Credit Union reserves the right to accept or reject any item submitted for deposit or encashment that appears to be altered, nonnegotiable, not payable to you or that we believe is invalid.

All items received and credited by the Credit Union are subject to final collection and receipt of proceeds credited to the account of the Credit Union. A copy of our Funds Availability Disclosure Brochure accompanies this agreement. Please review this document which explains when there may be a delay between the time you deposit funds and the time they are available for withdrawal.

Merchant Card Processing

To assist merchants with their card processing, Travis Credit Union has arranged with TermNet, an electronic processor, to offer merchant processing. The Credit Union offers this as a referral only and accepts no responsibility or liability for the service. Contracts and agreements are solely between the merchant and TermNet and strictly at the merchant's volition. For more information regarding this service please call us at (707) 449-4700 or (800) 877-8328.

Acceptance of Fees and Charges

A current Business Account Schedule of Fees and Charges is available to all members and accompanies this agreement. By opening an account with the Credit Union, you agree to accept the fees and charges as they apply to your account. The Credit Union reserves the right to change or amend the Business Account Schedule of Fees and Charges at any time. You will be notified thirty (30) calendar days prior to any changes that affect your account.

Inquiries

The Credit Union may make any inquiry it considers appropriate for the purpose of evaluating your account. This may include ordering a credit report. You authorize the Credit Union to perform a credit check or obtain a credit report at any time.

Right to Set-Off

Under certain circumstances, the law permits the Credit Union to use funds in your account to set-off any debt you owe the Credit Union, after giving you such notice may be required by law. Any joint account shall also be available as a set-off against any debt owned the Credit Union by any member, individually or jointly.

Dormant Accounts

The California Unclaimed Property Law requires the Credit Union to surrender to the state the balance in any account that has had no activity for a period of three years, except the posting of dividends. Certificate Accounts will be surrendered three years from initial maturity and Self-Employed Programs (SEP IRAs) will be surrendered three years after the member turns 70½ years of age. The legal term for this is “escheat.” An account escheats to the state if none of the following criteria are met during the three year period:

1.    member generated deposits, withdrawals or updates to the account,

2.    written correspondence from the member or legal representative, or

3.    written show of interest in the account by the member.

Once an account has been turned over to the state, you may reclaim the funds by presenting adequate proof of ownership to the State Controller’s office.

Legal Process

If the Credit Union is served with a legal process on your account, such as a tax levy, garnishment, court or similar order with which we must comply, we will notify you as required by law.

Power of Attorney

The Credit Union may be asked to honor instructions given by someone acting on behalf of a member under a power of attorney.

Powers of Attorney will be accepted only where the sole proprietor is the principal appointing another to act on his or her behalf.

The Credit Union reserves the right to refuse to act upon these instructions if the Credit Union is not reasonably certain that the power of attorney is valid and covers the transaction(s) requested. However, you agree to hold the Credit Union harmless for any loss or damage you may incur as a result of our decision to follow the instructions given by the Power of Attorney, as long as the Credit Union’s decision is made in good faith.

Change of Address

Statements

If you have an active Business Checking Account, you will automatically receive a statement each month, even if no ACH, ATM, Check Card, Electronic Transfer or Call-24 activity has occurred. If this activity has not occurred, you will receive quarterly statements. Statements are typically mailed during the first 10 business days of the month. Electronic statements are typically posted by the second business day of the month. If you would like a statement prior to the time one is normally furnished, you may request a printout of your account history. The charge for this special printout service is listed on the Business Account Schedule of Fees and Charges.

Terminating an Account

An account may be closed at any time by the member or the Credit Union. The Credit Union may close an account by mailing the account holder a notice or a check for the account balance.

Large Cash Withdrawal Notice

The Credit Union reserves the right to require two (2) business days advance notice for cash withdrawals over $5,000.00. This may be necessary to ensure availability of cash to all members.

Currency Transaction Reporting

Federal regulations require all financial institutions to report certain types of currency transactions to various federal agencies. These reports are designed to aid in the detection and control of currency flow generated from illegal activities.

Income Tax Reporting

In most cases, the Credit Union is required to report any dividend payments totaling $10 or more during the year to the IRS, the California State Franchise Tax Board and to you. If you do not provide the Credit Union with a correct taxpayer identification number or are not otherwise exempt from backup withholding, the IRS requires the Credit Union to withhold and pay a percentage of the dividends credited to your account. The percentage is an IRS requirement and subject to change at their discretion.

Notice of Withdrawal

Credit Union bylaws permit the right to require sixty (60) days written notice of your intention to withdraw or transfer shares.

ELECTRONIC FUNDS TRANSFERS

Electronic funds transfers (EFT) are electronically initiated transfers of funds involving an account at the Credit Union.  The following disclosure defines both parties’ rights and responsibilities. The abbreviation “PIN” or word “code” means a personal identification number. We will notify you of any changes to the information herein as required by applicable law.

ATM/Check Card

Sole proprietorship account holders may make withdrawals by ATM Card at designated ATMs and authorized point-of-sale (POS) terminals, or with a Check Card at designated ATMs, POS terminals or VISA authorized merchants. The use of ATM Cards and Check Cards is governed by separate disclosures.

Electronic Presentment and Payment of Checks

Merchants may present your check electronically for payment instead of sending us the original, paper check. They may also re-present your check electronically, if it is returned unpaid due to non-sufficient funds (NSF). Generally, merchants who use electronic presentment will inform you when you make a purchase. We will debit your account when we receive the electronic check, just as if we had received the original, paper check.

Information provided to a merchant or other payee from your personal check, such as routing, account and serial numbers, may be used to convert your check to an electronic form. This transaction is covered under the provisions and protections of the Electronic Fund Transfers Act, regardless of whether the check is blank, partially or fully completed, whether the check is presented in person, mailed, or sent to a lockbox, or whether the check is retained by the merchant or other payee or returned to you.

Check re-presentments, such as checks returned for non-sufficient funds and subsequently re-presented for payment, wherein the original, paper check was processed are NOT covered under the Electronic Fund Transfers Act.

Preauthorized (ACH) Transactions

Please contact your branch to set up all direct deposits into your account. Without proper routing codes, direct deposits cannot be processed.

Preauthorized transfers from your account must be authorized in writing by the account holder.

Preauthorized Credits

You may confirm regular, direct deposits that are posted to your account if they are made at least every sixty (60) days by the same person or company, by calling our Member Service Center at (707) 449-4000 or (800) 877-8328 or Call-24 Phone Banking at (707) 449-4700 or (800) 578-3282.

Preauthorized Debits (Outgoing Payments)

You may confirm monthly, quarterly or annual payments that are drawn from your account and paid to the same person or company by calling our Member Service Center at (707) 449-4000 or (800) 877-8328 or Call-24 Phone Banking at (707) 449-4700 or (800) 578-3282.

Notice of Payments in Varying Amounts

If regular, authorized payments from your account vary in amount, the payee will notify you ten (10) days prior to the payment due date of the current amount due. However, you may choose to receive this notification only when the current amount due differs from the last payment by a specified amount or when the current amount due falls outside of prearranged limits established by you.

Funds Availability and Payment Processing

Funds from preauthorized deposits will be available at the beginning of the business day of the effective date of the transaction. Preauthorized payments will be deducted from the account you have designated on the effective date of the transaction.

Right to Stop Payment

You may stop payment of any preauthorized payment by contacting your branch or Member Service Center at (707) 449-4700 or (800) 877-8328 within three (3) business days prior to the scheduled payment date. All verbal requests to stop payment must be followed by a written request and received by the Credit Union within 14 days from the date of your verbal request, or the stop payment will be cancelled. In addition, you must notify the designated payee in writing that you have ordered the Credit Union to stop payment, as this is not the Credit Union’s responsibility.

There is a charge for each stop payment order. Please refer to the Business Account Schedule of Fees and Charges, which is provided with this agreement. A stop payment order will only apply to one particular payment.  To process your order, we will need the following information: (1) your account number, (2) the exact amount of the payment, (3) the name of the payee and (4) the expected payment. This information must be furnished within three (3) business days before the scheduled date of the payment, or we will not be responsible if the item is paid.

If we fail to process your stop payment order that you made three (3) business days or more before the scheduled payment date and you provided us with all necessary information, we will be liable for your losses or damages.

Should a holder of your check attempt to obtain payment by electronic presentment, re-presentment or return procedures through an Automated Clearing House (ACH), we will be unable to and will have no obligation or duty to stop such payment and will not be responsible if the item is paid.

You may NOT stop payments on any ATM, POS or VISA® Card transactions.

Documentation

All electronic fund transfers will be recorded on your regular periodic statement.

Termination of Services

You agree that we may terminate this agreement and any other service described herein at any time upon written notice.

You or any other party to your account can terminate any of the services provided for in this disclosure and agreement by notifying us in writing. If you ask us to terminate your account or the use of any service, you will remain liable for subsequent transactions performed to your account by you or any other parties authorized by you. Termination of this agreement will not effect your rights and responsibilities for transactions initiated before termination.

In Case of Errors or Questions

If you believe there is an error on your statement or receipt, or you have a question regarding a transfer printed on your statement, please contact us by telephone or in writing at the telephone numbers or address listed in the HOW TO CONTACT US section at the end of this disclosure within sixty (60) days from the date of the first statement with the problem or error. We will need the following information to assist you:

1.    Your name and account number;

2.    A description of the error or transfer in question, including the dollar amount;

3.    An explanation why you believe the transaction is an error; and

3.    The date the error took place.

We may request that any verbal complaint or question be submitted in writing. If we do not receive this written request within ten (10) business days, we may not credit your account for the amount in question during the investigative period.

We will determine whether an error has occurred within ten (10) business days from the date you first notified us of the discrepancy. If an error is found, we will promptly correct it. However, if it is necessary to research the transaction further, we may take up to 45 days to do so. Under these circumstances we will credit your account within ten (10) business days (or twenty (20) business days if your account has been open for less than thirty (30) days for the amount in question.

If the error concerns an electronic funds transfer that is (1) a foreign-initiated transaction, (2) a point-of-sale transaction, or (3) a transaction occurring within the first thirty (30) days after deposit to a new account, a 90-day investigation will replace the 45-day condition.

Upon the completion of our investigation, we will notify you with the results within three (3) business days. If no error has been made, we will send you a written explanation. You may request copies of documents used in our investigation.

Our Liability

If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages.

Please note the following exceptions. We will NOT be liable:

• If, through no fault of ours, you do not have enough money in your account or line-of-credit to make the transfer.
   
• If the funds in your account are subject to legal process or other encumbrances restricting such transfer.
   
• If we receive incorrect or incomplete information from you or third parties (e.g. U.S. Treasury or automated clearinghouse.) If the transaction would exceed the credit limit on your line-of-credit or your available overdraft protection.
   
• If circumstances beyond our control, such as fire or flood, prevent the transfer, despite reasonable precautions we have taken.
   
• If any terminal or system was not working properly and you knew about the breakdown when you started the transfer.
   
• If your ATM card or PIN has been lost, stolen, damaged so that the ATM machine cannot read the encoding strip or the card has expired.
   
• If a loan payment is past due or we have cancelled access due to inactivity or the repeated entry of an incorrect PIN or password.
   
• If the failure to complete your transaction is done to protect the security of your account and/or the electronic terminal system.

There may be other exceptions not specifically listed above.

Your Liability for Unauthorized Transfers

You agree to provide reasonable assistance in connection with our efforts to recover funds paid due to unauthorized use, including but not limited to the filing of a police report. You may be required to provide a written statement detailing your claim of unauthorized transactions. The following limitations may be exceeded to the extent of the law if we determine that you were negligent or fraudulent in the handling or safekeeping of your account, PIN, card or password.

Immediately report a lost or stolen card, compromised PIN number or any discrepancy between the amount you requested from an ATM and the amount you received, to Travis Credit Union.

Contacting us by phone is the best way to minimize your losses. Please refer to the HOW TO CONTACT US section at the end of this disclosure for telephone numbers.

Be advised you could lose all the money in your account, plus your maximum line-of-credit. However, if you contact us within two (2) business days after the theft or loss of your card, PIN, or password, you will lose no more than $50 if an unauthorized party has used your card, PIN, or password. If you do not notify us within two (2) business days and we can prove the unauthorized access of your account could have been avoided if you had notified us, you may lose as much as $500.

If your statement shows a transfer you did not make, contact Travis Credit Union immediately. If you do not tell us within sixty (60) days from the date your statement was mailed, you may not be compensated for money lost after the sixty days, if we can prove the unauthorized transfer could have been avoided if you had promptly notified us. Should an emergency, such as travel or hospitalization prevent you from notifying us within sixty days, a reasonable extension will be granted. 

Account Information Disclosure

We will disclose information to third parties about your account or transfers:

1.         When it is necessary to complete a transfer;

2.         In order to verify the existence or condition of your account for a third party, such as a credit bureau;

3.         In order to comply with government agencies or court orders; and

4.         When you give us your written permission to do so.

Please refer to our Privacy Policy, which is provided with this agreement.

HOURS OF OPERATION

Branch locations:  Branch hours are generally 10:00 a.m. to 5:30 p.m., Monday through Friday and 9:00 a.m. to 4:15 p.m. on Saturdays, excluding holidays. Hours may differ from branch to branch and are subject to change without notice.

Member Service Center:  Hours are generally 8:00 a.m. to 7:00 p.m. (PST) Monday through Friday and 9:00 a.m. to 5:00 p.m. (PST) on Saturdays, excluding holidays.

HOW TO CONTACT US

Loan Application and Information:
(707) 451-5350 or (800) 449-4110

Call-24 Phone Banking:
24-Hour Access with Touch-Tone Phone
(707) 449-4700 or (800) 578-3282

Member Service Center:
Account Assistance and Information
(707) 449-4700 or (800) 877-8328

Billing Address:
Travis Credit Union
P.O. Box 2069
Vacaville, CA  95696-2069

Website Address: www.traviscu.org